Your privacy and security is important to us, and Phoebe Carlyle Ltd ("Phoebe Carlyle") is committed to protecting your privacy and security. We will ensure that any information we obtain and use will be held, used and transferred in compliance with all applicable data protection rules. This sets out privacy statement for Phoebe Carlyle with respect to the information you provide to us when using this website (the "website").
We will treat your personal information as confidential although we will use it to understand how we can serve you better through our online store. We will keep it on a secure server and comply with the applicable UK Data Protection and consumer legislation requirements.
When you shop on our online website we will ask you for specific personal information: your name; email address; billing address; delivery address; telephone number; product selections; credit card payment or other information and a password.
We want to make shopping at Phoebe Carlyle the best possible experience for you. We will monitor this site and may capture information about your visit to in an effort improve our online offer. We will use your information to:
- Process your orders
- Statistical purposes to improve the website and the services offered to you
- Serve website content to you
- Administer the website
- To notify you of special products and offers of interest to you
We do collate statistics about site traffic, sales and other commercial information which we may pass on to trusted third parties to assist us in improving the service we provide to you. We may also collect information about where you are on the internet – your URL, IP address, domain types, your browser type, the country, the pages of this website you viewed during your visit, how you found us – advertisements clicked on, and any search terms that you entered on our website. We may collect: contact information (such as name, address and telephone number); online contact information (email address); purchase information (credit card details); navigation and click-stream data; the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket and HTTP cookies, whether you are logged in or not and whether you are making a purchase. None of this information will identify individuals.
We are pleased that you do not object to us contacting you for any of the above purposes whether by telephone, email, in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create an account while ordering online you will be given the option to receive information about products, promotions or special offers which we feel may be of interest to you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent for us to use them. In the event that you do not wish to be contacted for such purposes, ensure that you check or uncheck the appropriate box as you go through the registration process. You my unsubscribe from our contact list at any time by replying to a promotional email with the word "unsubscribe" in the subject line, by emailing us at unsubscribe@phoebecarlyle.com.
Your personal information may be disclosed to reputable third parties who will help process your order eg, courier firms and Royal Mail. Phoebe Carlyle requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place. We will not release your personal information to any company outside Phoebe Carlyle Ltd for mailing and marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information we are entitled to do so.
Like most websites, our website uses 'cookies' to enhance your shopping experience. We use Cookies to keep track of your current shopping session in an effort to understand how we can personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this website. We occasionally carry out market research and business development, which a third party assists with, during which they may issue a cookie from our website.
Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.
Website Security
Phoebe Carlyle adopts industry standard practices to protect the confidentiality of your personal information on the website and during transmission, including firewalls and Secure Socket Layer (SSL) encryption software.
Your payment and order details are normally sent to us across a secure connection that uses a 128 bit certificate. This means that the information is encrypted and cannot be read by anyone other than Phoebe Carlyle and persons authorised by us.
Please check back frequently to be aware of updates and changes to the privacy policy at Phoebe Carlyle.